Refund Policy
Effective date: October 23, 2026
At Sam Bell Inspired, our mission is to help nurses reconnect with their wellbeing, purpose and joy. We want you to feel confident when investing in your personal and professional growth.
This Refund Policy explains the circumstances in which refunds may be available for products, courses, memberships, coaching and events offered by Sam Bell Inspired, including Burnout to Joy and the Joy Collective.
Digital Products and Downloadable Resources
Due to the nature of digital products, including worksheets, guides, meditations and other downloadable resources, purchases are generally non-refundable once the product has been accessed or downloaded, except where required by applicable law or otherwise stated at the time of purchase.
If you experience a technical issue that prevents you from accessing a purchased resource, please contact us so we can help resolve the problem.
Online Courses and Programmes
Refund eligibility for online courses and programmes, including Burnout to Joy, will be clearly stated on the relevant sales page at the time of purchase.
Unless otherwise specified, course purchases are non-refundable once access to the course materials has been provided.
Where a specific refund guarantee or trial period is offered, the terms and conditions stated on the relevant sales page will apply.
If you believe you have experienced an exceptional circumstance or a technical issue that has affected your ability to access your purchase, please contact us to discuss your situation.
Joy Collective Membership
Membership payments are generally non-refundable once a billing period has commenced.
If you cancel your membership, your access will ordinarily continue until the end of your current paid billing period. No refund or partial refund will be provided for unused time, except where required by law or expressly stated in the membership terms.
Any introductory offers, trials or special membership arrangements will be subject to the terms communicated at the time of purchase.
Coaching, Workshops and Retreats
Refund terms for individual coaching packages, workshops, retreats and other live experiences will be communicated at the time of booking.
Some bookings may be subject to non-refundable deposits, staged payment arrangements or specific cancellation deadlines. These conditions will be disclosed before payment.
If Sam Bell Inspired cancels an event, programme or service and cannot provide an appropriate alternative, a refund or other remedy will be offered in accordance with the applicable booking terms and legal requirements.
Duplicate Payments and Billing Errors
If you believe you have been charged incorrectly or have made a duplicate payment, please contact us as soon as possible. We will investigate and arrange any appropriate correction or refund.
How to Request a Refund
To discuss a refund request, please email [your contact email address] with:
- Your full name.
- The product, programme or service purchased.
- Your purchase date and order details.
- A brief explanation of your request.
We aim to respond within five business days. Where a refund is approved, we will explain the next steps and the expected processing time. Processing times may vary depending on your payment provider.
Your Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies you may have under applicable consumer protection legislation.
Contact Us
For questions about this Refund Policy, please contact:
Sam Bell Inspired
Email: [email protected]
Website: https://sambellinspired.com
